Customer Service
Daqing Refining & Chemical Company upholds a customer-first philosophy and implements a differentiated "one-enterprise, one-strategy" service model. Leveraging an integrated system that encompasses R&D, production, sales, and technical services, the company precisely aligns its offerings with the needs of domestic and international clients. It can adjust product specifications and optimize packaging solutions based on specific operating conditions—such as customizing moisture-proof packaging for overseas orders to withstand long-distance ocean transport and unique usage environments.
How We Support You
Technical Hotline
Direct access to chemical engineers and application specialists for product selection and process optimization guidance.
Order Tracking
Real-time order status updates from production through shipping, with proactive notifications for any delivery timeline changes.
Documentation
Complete access to SDS, specifications, and certificates of analysis available for download or upon request.
Our Service Process
Inquiry
Submit your requirements via web form, email, or phone.
Consultation
Our team reviews needs and recommends the best solution.
Fulfillment
Order processing, quality check, and shipment arrangement.
Follow-up
Post-delivery support and satisfaction confirmation.
Get in Touch
Whether you need product information, technical consultation, or order support, our customer service team is available around the clock to assist you. We respond to all inquiries within 24 hours.
Contact Us Now+8615371019725
sales7@ascent-chem.com
Within 24 hours
Always Here for Help
Supported by a professional technical service team, the company provides full-lifecycle technical assistance, including on-site visits for process commissioning and operational analysis to promptly resolve application challenges. It maintains a rapid-response mechanism to continuously monitor product performance feedback and conducts joint development and testing of new products, ensuring stable supply and comprehensive technical support for its customers.
